It’s a Proud Time to Live at Pomperaug Woods

Our management company, Life Care Services^®, An LCS^® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

• Resident activities
• Community staff
• Price paid for services received
• Resident apartment/living unit
• Community building and grounds
• Dining

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Pomperaug Woods want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

As the nation continues to navigate the COVID-19 pandemic challenges, Pomperaug Woods remains vigilant to prioritizing the health and well-being of our residents and team members.

With the support of our management company, Life Care Services, we have expanded our infection and disease prevention protocols based upon the Centers for Disease Control & Prevention guidance for long-term care communities. This includes enhanced cleaning protocols, screening and restrictions for visitors and new residents, social distancing practices and increased training for team members.

And through it all, we have focused on providing the experiences for which Life Care Services communities are known. We remain dedicated to serving our seniors, first and foremost.

We appreciate each other’s company.
It’s hard to be apart from friends and family, but technology has given us opportunities to turn treasured life’s moments into virtual experiences. At Pomperaug Woods we have turned the preferred resident activities into virtual or socially distanced events, providing the opportunity for meaningful daily connections.

We encourage physical and mental wellness.
Staying active – both physically and mentally – is essential to emotional well-being. We stream exercise classes to help our residents stay active and connected and challenge our residents with various brain teaser activities.

Rest assured, at Pomperaug Woods, Experience is Everything. We remain inspired by the many ways our community team ensures the connectivity of our residents and the security that comes with quality care. 

Community Reopening Update:

Pomperaug Woods will continue its partnership with Life Care Services as well as local, state and federal government agencies to prioritize the safety of our residents. We welcome the opportunity to provide virtual visits to those wanting to connect with a loved one or to learn more about life at our community. Our ability to support in-person visits will depend upon current state and local guidance.