Top Four Benefits (and One Possible Drawback) of Choosing a LifeCare® Community

You saw some newspaper ads. You got invited to a couple of events. They piqued your interest. So you did a little casual internet research in your free time. You only briefly searched terms like “benefits of LifeCare® communities” and “what’s the difference between senior living communities.”

And you’ve got thoughts and opinions.

You figure all senior living communities are the same. The benefits of a LifeCare® community are really no different than any other senior living community, you think. And while you didn’t click on and read many search results — OK, you didn’t read any results, until you came across this blog post — you don’t see what the big deal is about LifeCare®. 

Whoa. If you don’t see what the big deal is, then we have some serious explaining to do. 

Because understanding the benefits of LifeCare® is important. It’s so important that fully knowing all the advantages could make the difference in how you experience the rest of your life. 

So give this article 10 minutes of your time. We’ll explain four benefits of choosing a LifeCare® community. We’ll even share one possible drawback behind choosing a LifeCare community. And if we don’t fully explain why LifeCare® is the best option in senior living — and change your thoughts and opinions in the process — then we wholeheartedly invite you to contact us and tell us so.

Benefit #1: You’re Guaranteed Care for Life

LifeCare® isn’t a community; it’s a contract. And it’s considered the gold standard of all types of contracts you might come across. When you move in as an independent living resident, you’ll pay a higher entrance fee and a higher monthly service fee than other contracts usually require at other senior living communities. 

That may sound like a drawback right off the bat, but it’s really a benefit: if you need a higher level of care — assisted living, memory care, skilled nursing or rehabilitation —  you have unlimited lifetime access to that care. Your monthly fee won’t increase dramatically if you need a higher level of care, because you’re guaranteed to pay far less than market-rate costs. So not only will you always know where you’ll get care; you’ll know who’ll provide it to you and how much it will cost.

One more thing to note: Your entrance fee is 80% refundable to you or your estate. How’s that for estate preservation?

Benefit #2: You and Your Spouse Will Have Numerous Options and Remarkable Flexibility

Let’s say you and your spouse are both independent living residents. At some point down the road, your spouse needs a higher level of care, but you don’t. At a LifeCare® community like Pomperaug Woods, for example, you may opt for home assisted living. As Pomperaug Woods residents, you’re able to stay in your independent living apartment; your spouse receives assisted living services as needed, right in the comfort and privacy of your independent living residence. You both have the reassurance that round-the-clock personal assistance and medical care supervision are just outside your apartment door.

If your spouse needs more care than home assisted living can provide, your spouse can then move into memory care or skilled nursing, both right on campus at Pomperaug Woods. You remain in your independent living apartment. Depending on certain factors such as what you’re currently paying for your monthly service fee, the only added cost you may incur is for additional meals for your spouse. Your entrance fee is what helps to keep your costs predictable.

Benefit #3: There May Be Tax Advantages to a LifeCare® Contract

That’s right: The IRS has ruled that entrance fees and monthly service fees may be tax-deductible. Why? They’re considered medical expenses. According to tax experts, the justification for the medical expense deduction is based on the community’s obligation to provide care to its residents along with the cost for the community to provide that care. 

You might be able to receive a tax break for paying medical bills that exceed a certain percentage of your adjusted gross income, while your entrance fee may qualify as a prepaid long-term care cost. As with anything involving taxes, consult with your tax advisor to see if you’re eligible for such benefits.

Benefit #4: Even If You Run Out of Money, You Won’t Ever Have to Leave the Community

If you choose a nonprofit LifeCare® community like Pomperaug Woods, you have a place to live, for life, even if you outlive your financial resources. So basically, if you can’t pay your monthly service fee, you still have a home in the community and you’re still entitled to priority access to the community’s healthcare services for life. Your family won’t have to figure out how to pay your bills so you can keep your residency, which will certainly give you and your family significant peace of mind.

Now For That One Possible Drawback

Finding the right LifeCare® community that meets your and your spouse’s wants and needs today and for the rest of your lives can take time. You’ll spend time researching communities, and then visiting them to make sure they feel like the perfect fit. You’ll have to do a deeper dive in terms of your residence options, the services and amenities, common spaces and social opportunities, but also the quality and levels of healthcare you may need one day. It can seem a little like the prince trying to find the girl whose foot perfectly fits the glass slipper. 

Here’s why this may not really be a drawback: You can start with Pomperaug Woods.

It’s the only not-for-profit LifeCare® senior living community in Southbury, CT. It offers you independent living along with the full continuum of care. The community is managed by Life Care Services®, An LCS Company, which has been named #1 in customer satisfaction with senior living communities two years in a row by none other than J.D. Power and Associates.

Pomperaug Woods is so confident you’ll love living there that they have a 100% Satisfaction Guarantee: If you’re not satisfied and want to move out within one year of moving in, your entrance fee will be returned in full.So now, if we’ve assuaged your thoughts and swayed your opinions, may we cordially invite you to do one more thing? Contact us to learn more. We can answer any additional questions you may have or set up your personal tour of Pomperaug Woods.

Short-term Rehabilitation vs. Home Health: Which Is Best for Me?

nurses checking on patient in bed

Where should you go for short-term rehabilitation after a hospital discharge? The kind of care setting depends a great deal on the physical condition of the patient both before and after hospitalization, the nature of care that will be needed, and whether short-term or long-term care is more appropriate.  

If it’s your loved one who will be in hospital, find out how their condition will change and what activities they may need help with. If equipment such as a wheelchair, walker, commode or oxygen are required, these will need to be rented or purchased, and if someone needs to help with transportation, meals and chores, these will have to be arranged. Don’t leave it to the last minute to find out what may be needed. Talk to the doctor upon admittance to the hospital to allow plenty of time to make arrangements.

Planning a smooth transition.

Proper discharge planning plays an important role in a senior’s recovery. It helps family caregivers prepare to take over a loved one’s care and improves health outcomes for the person being discharged, whether they’re moving to a new care setting or going home. Proper after-care also decreases the chances of a person being readmitted to hospital.

Despite the importance of discharge planning, there’s a surprising lack of consistency in the process and quality of discharge planning in the healthcare system. Patients are released “quicker and sicker” than in the past. There may not always be a team approach, even for the most complicated health conditions. You might interact with a doctor and nurses in one setting, and a case manager or a social worker in another, all of whom are operating under different timelines and with different objectives.

While the situation isn’t always ideal, it’s important to stay proactive and fully apprised of what’s going on, so you can make the best choices for yourself or a loved one.

Here are some questions to ask:

  • Who will do the evaluation for discharge or post-hospital care?
  • Can the senior’s spouse or family member be present at the evaluation?
  • What is the plan for the patient to go home or to be transferred to another care facility?
  • What is the process for referrals if one is  needed?
  • How long will the recovery process take?
  • Are follow-up appointments or tests necessary? With whom and when?
  • Does the family or other caregiver need special training to support the senior?
  • What are symptoms or potential problems to watch for?
  • What are the correct dosages and times to take the medication?
  • Are there side effects to medication to be aware of?
  • What needs to be done in case questions arise or in an emergency?
  • What therapies will be needed to restore physical function?
  • Does someone need to be in attendance 24/7?
  • Will the senior need help with activities of daily living (e.g., bathing and personal care)
  • What services will Medicare or health insurance pay for?

Do These Three Things:

If you’re not able to get everything sorted out right away, at least ensure you:

  1. Know whom to call — any time of the day or night — in case of an emergency.
  2. Set a follow-up appointment before you leave the hospital.
  3. Check pre-hospital and post-hospital medications to see that there are no errors, omissions or duplications.  

Getting Help at Home.

You have a choice of hiring an individual health professional directly or going through a home health agency. In either case, you must ensure the person who enters your home has cleared background checks and is a licensed medical professional. If you use a home health care agency, it’s more likely they’ll handle the paperwork for taxes, salary and so forth, or arrange a substitute if the worker is ill. 

Your home health care aide will carry out a specific task ordered by the doctor during their visit. This could be giving an injection, managing wound care, monitoring vitals, or administering therapy or taking you through an exercise program. If the therapist only comes a few times a week, you’d have to be self-motivated in continuing with rehabilitation activities when they’re not around. You’ll certainly feel more comfortable at home, but unless you regularly get visitors, you may be cut off from social interaction if you’re not able to get to your usual activities.

Inpatient Care at a Senior Rehabilitation Center.

Inpatient rehabilitation services for seniors can be found at stand-alone facilities, and in senior living communities with assisted living or skilled nursing facilities.  

A senior rehabilitation center provides skilled professional care designed to help those recovering after a serious injury, debilitating disease or major surgery. Seniors admitted for short-term rehabilitation are cared for by a team that may consist of a doctor, nursing staff and/or therapists. Their condition is evaluated, and their goals taken into account for a personalized plan of care. Treatment can reduce and manage pain, restore strength and mobility; intensive care may include physical, occupational or speech therapy, or a combination of all three. Care is delivered by licensed, professional therapists in the patient’s suite or in a therapy center on campus. For those needing assistance with activities of daily living, skilled nursing and medical care are available around the clock.

Long-term rehabilitation helps those with severe health conditions needing 24/7 care. For example, after a stroke, a person may need to stay several months in order to regain their strength or mobility, or adapt to changes in their speech or vision. They may need constant, round-the-clock care for several months. 

Inpatient care may include meals prepared to a person’s post-hospital dietary needs, along with easy access to therapeutic amenities such as pool or fitness center. Since the rehabilitation center is housed within a community, there’s opportunity to engage with residents and other patients in a social setting. 

Differences Between Home Care and Inpatient Rehabilitation.

According to the Genworth cost of care survey for Connecticut, the average median cost of a semiprivate room in a skilled nursing facility is $12,927, and the average monthly rate for a home health aide is $4,767. The costs speak for themselves, but there are other factors to consider when making a decision between home care and in-patient care. A study of 1.7 million Medicare hospitalizations confirmed that patients discharged to home health care paid less, but were readmitted to hospital at a higher rate than those who were discharged to a skilled nursing facility. The 24-hour care provided in skilled nursing facilities prevented complications that led to rehospitalization for the home care patients.

At a glance: The differences  

Home Health CareSenior Rehabilitation Center
SettingFamiliar and comfortableComfortable. Homelike  or institutional, depending on the community.
CostLowerHigher
24-hour and emergency careNoYes
Adapted for disabilityModifications (ramps, stairlift etc.) may be needed in the home.Environment is already adapted for patient needs.
GuestsVisits at any timeScheduled visiting hours
Infection riskSanitation carried out by the homeowner or other family members.Sanitation protocols carried out by staff members according to state/facility standards.
Access to therapy servicesAccording to the therapist’s schedule. Substitution may not be available if the therapist cancels a session at the last minute.Scheduled to suit patient’s needs and preferences. Team of therapists ensure that no sessions are missed.
Special equipment: wheelchairs, walkers, oxygen, etc.Need to be rented or purchasedProvided for patient
Care planPersonalized care plan. Patient needs self-motivation to continue therapy/exercises when therapist isn’t present.Personalized care plan. The patient follows a set schedule of therapy with their therapist or nurse.
Socialization/activitiesLimited by access to transportationEasily accessible within the community
Insurance coverage24/7 home care isn’t  covered by MedicareSome rehabilitation services may be covered by Medicare.

You Don’t Need to Live Here 

The specialized senior rehabilitation and therapy services we offer at Pomperaug Woods will help you get back to your best self as quickly as possible. We’re happy to handle all aspects of discharge planning and senior care, and we’re proud to offer a high-presence model for subacute care, with licensed therapists and registered nurses on-site 7 days a week.

What’s more, you don’t need to be a resident to benefit from the skill of our senior rehabilitation team. We welcome all Southbury-area seniors recuperating from illness, injury or surgery as inpatients in our Health Center. Contact us to learn more about rehabilitation services at Pomperaug Woods.  

How Occupational Therapy Can Help You Regain Your Independence

physical therapist helping a female resident

Occupational therapy is a type of rehabilitation program that helps seniors get back to a normal life and be as self-reliant as possible. It focuses on what the individual is able to do, rather than what they can’t do. It helps them overcome limitations or challenges as a result of illness, injury, disability or cognitive decline.

What defines occupational therapy.

While physical therapy focuses on restoring muscle strength and mobility, and speech therapy focuses on speaking and swallowing skills, occupational therapy centers on activities of daily living.

Activities of daily living (ADLs) are important to being able to live independently, and are the kinds of tasks we often take for granted:

  • Hygiene: Bathing or showering, grooming, cutting one’s nails, brushing teeth
  • Dressing: Choosing appropriate clothing, and physically dressing and undressing 
  • Eating: Feeding oneself without assistance
  • Continence: Using the restroom, including getting on and off the stool, and cleaning oneself.
  • Mobility: Sitting, standing, and getting in and out of bed without assistance. Walking unsupported from one location to another.

Another category of daily activities is termed instrumental activities of daily living (IADLs). IADLs are also a marker of independence, but we don’t necessarily do them every day. They’re just as noticeable when it comes to the loss of functioning. They include:

  • Communication: Using a phone, computer or other means of communication.
  • Transportation: Driving oneself, arranging a ride or taking public transportation.
  • Dining: Planning, preparing and cooking a meal, and cleaning up afterward. Being able to safely use kitchen equipment and utensils.
  • Shopping: Planning and making appropriate food, clothing and other purchases.
  • Housekeeping: Keeping the home clean and tidy, doing laundry, washing dishes, etc.

Through meaningful activities that improve fine motor skills, strength and dexterity, an occupational therapist helps someone improve their ability to perform these tasks and participate more fully in everyday life.

What to expect during occupational therapy.

First, the therapist will evaluate a senior’s condition to determine which activities of daily living they’re able to do on their own and which ones they need help with. Once they understand a person’s goals, they’re able to develop a personalized plan of therapy, with the objective of keeping the individual as independent as possible at home, at work or in other settings.

During a therapy session, the occupational therapist will teach or retrain daily tasks through a combination of education, exercise and rehabilitation techniques. The patient may learn new ways of doing things, such as how to enter a shower safely without handrails. Or they may work on abilities that need boosting, such as putting on shoes,or using a can opener.

As treatment progresses, the occupational therapist will regularly reevaluate a patient’s care plan, observing which goals are being met and adjusting the plan in areas that need more work.

The therapist will also conduct an assessment of a person’s home to ensure it’s still safe for them. Areas such as slippery or otherwise unsafe stairs, floors and bathtubs can all pose a risk. They may recommend assistive devices or modifications to the environment. This may include:

  • Shower chairs, handheld shower heads, washcloth mitts
  • Grab bars in shower or tub
  • Toilet seat risers
  • Bed rails
  • Pill organizers and medication dispensers
  • Kitchen utensils with large handles, two-handled cups
  • Button or zipper hooks, stocking aids, Velcro closures
  • Walkers, frames or wheelchairs

If a family decides to install a medical alert system, an occupational therapist can also teach the senior how to use it if they fall. 

What are the benefits of occupational therapy for seniors?

The right course of therapy will help seniors overcome challenges caused as the result of illness, injury, surgery — even the early stages of memory loss and dementia. Improving  motor skills and body awareness, and modifying or removing potential hazards, can also reduce the risk of a fall at home.

When occupational therapy helps a senior regain independence, it positively influences their mental health. It has an empowering effect, giving them a more positive outlook on life. They can redesign how they live, with more control over their quality of life, longevity and health.

An occupational therapist can also take some of the pressure off family caregivers. A therapist’s insight into a loved one’s condition gives caregivers a better idea of their loved one’s daily needs and enables them to make more informed decisions about care.  

When you need the best:

At Pomperaug Woods, we’re committed to residents’ lasting independence. Our occupational therapists are highly trained professionals who know precisely what to do to help individuals stay active, safely continue their daily routines and pursue a healthy lifestyle. If you or someone you know could benefit from occupational therapy services, contact our Health Center today for an assessment.

New Memory Care Wing Underway

Construction of our secured Memory Care residential wing is underway with an anticipated opening of mid-February 2021.  We will offer sixteen studio apartments with dedicated recreational and care staff providing on-site activities and dining.  

Life Care Services Ranked Highest in Customer Satisfaction

It’s a Proud Time to Live at Pomperaug Woods

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Pomperaug Woods want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

COVID-19 Update

As the nation continues to navigate the COVID-19 pandemic challenges, Pomperaug Woods remains vigilant to prioritizing the health and well-being of our residents and team members.

With the support of our management company, Life Care Services, we have expanded our infection and disease prevention protocols based upon the Centers for Disease Control & Prevention guidance for long-term care communities. This includes enhanced cleaning protocols, screening and restrictions for visitors and new residents, social distancing practices and increased training for team members.

And through it all, we have focused on providing the experiences for which Life Care Services communities are known. We remain dedicated to serving our seniors, first and foremost.

We appreciate each other’s company.
It’s hard to be apart from friends and family, but technology has given us opportunities to turn treasured life’s moments into virtual experiences. At Pomperaug Woods we have turned the preferred resident activities into virtual or socially distanced events, providing the opportunity for meaningful daily connections.

We encourage physical and mental wellness.
Staying active – both physically and mentally – is essential to emotional well-being. We stream exercise classes to help our residents stay active and connected and challenge our residents with various brain teaser activities.

Rest assured, at Pomperaug Woods, Experience is Everything. We remain inspired by the many ways our community team ensures the connectivity of our residents and the security that comes with quality care. 

Community Reopening Update:

Pomperaug Woods will continue its partnership with Life Care Services as well as local, state and federal government agencies to prioritize the safety of our residents. We welcome the opportunity to provide virtual visits to those wanting to connect with a loved one or to learn more about life at our community. Our ability to support in-person visits will depend upon current state and local guidance.

Opening up Our Community

Federal and state governments are releasing plans to reopen the economy to essential business. While this is an encouraging sign to our country’s response to COVID-19, please know this process will be taken thoughtfully at Pomperaug Woods. We will implement a three-phased approach when reopening our community. Decisions for each phase will be based on state and regional criteria, advice from public health officials, and the health status of our community.

We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of our residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other.

In the upcoming weeks, and until further notice, Pomperaug Woods will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocol and restricting non-essential visitors. We understand the risks posed to our community from COVID-19 and remain committed to our processes. We’ll only begin to shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, and local and state health departments. As the situation develops, and we make changes to our protocols, residents, employees and families will be notified first —but to reiterate, we will not be modifying our precautionary measures at this time.

Thank you for your patience, your support, and for embodying that hopeful spirit that Pomperaug Woods is known for as we continue to navigate this process together. For more information about COVID-19 and our response to COVID-19, go to https://www.lcsnet.com/covid-19-update/.

COVID-19 Update

After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.

Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:

·        Educating all staff and residents in social distancing guidelines

·        Increasing the frequency and rigor of cleaning and disinfecting common community areas

·        Implementing temporary visitor restrictions, including deliveries

·        Canceling on-site large group social events and recreational activities

·        Reviewing and executing our emergency preparedness and response program

·        Asking residents and employees to reschedule travel plans and remain in our community

·        Deploying an updated visitor advisory for communities and to campus

·        Coordinating best practices across the broad, LCS partner network

·        Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees

All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934. For local information about our community, please use 203-262-6555.

COVID-19 Update

Hello Pomperaug Woods community,

The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus (COVD-19). We understand that COVID-19 is on everyone’s mind, and we want to be communicative and transparent in the steps Pomperaug Woods is taking to prepare our community during this unprecedented event. Our team has been working tirelessly to prepare for possible scenarios related to COVID-19.

We’ve developed a series of precautionary steps that our community is implementing to help reduce everyone’s risk of COVID-19. Additionally, you can access updates at the following website.

Our community is:

  • Continuing to follow the guidance from both the CDC and local health authorities
  • Increasing the frequency and rigor of cleaning and sanitizing common community areas
  • Encouraging a temporary reduction in visitation and deliveries
  • Reducing on-site group social events and recreational activities
  • Reviewing our emergency preparedness and response program
  • Asking residents to communicate any travel plans
  • Coordinating best practices and across our large partner network
  • Making the CDC’s COVID-19 prevention resources and recommendations available to all residents

According to the CDC, many of our residents are at a higher risk for serious illness, and we’re providing all residents and their families with the most up-to-date guidance from the CDC and local health officials on the steps they can take to reduce the risk of COVID-19.

We are strongly encouraging all our residents to follow the CDC’s guidelines for individuals at higher risk, which includes:

  • Avoiding crowds and large social gatherings
  • Regularly cleaning and disinfecting personal spaces
  • Avoiding touching your face
  • Regularly washing your hands with soap and water for at least 20 seconds
  • Stay in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever, and coughing

These are simple yet important steps that we should all be taking to protect ourselves and our community.

Our teams are staying in communication with local health officials and will share regular updates on COVID-19. For more the most up to date information and personal health recommendations, please visit the websites below:

 

Updates from LCS: https://www.lcsnet.com/covid-19-update/

COVID-19 Prevention Recommendations: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html
COVID-19 Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html
What To Do If You Think You Are Sick: https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf

 

Life Care Services Ranked Highest in Customer Satisfaction in J.D. Power 2019 U.S. Senior Living Study

It’s a Proud Time to Live at Pomperaug Woods

Our management company, Life Care Services®, An LCS® Company, was ranked highest in Customer Satisfaction among Senior Living Communities in the J.D. Power study. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Senior Living Communities encompasses seven individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the seven factors:

  • Resident Services and Activities
  • Community Staff
  • Food and Beverage
  • New Resident Orientation
  • Resident Cost
  • Community and Grounds
  • Resident Apartment Unit

“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, LCS president and CEO.

At Pomperaug Woods, we strive to bring the Life Care Services resident-first mentality into our everyday actions. In its unbiased comprehensive study, J.D. Power surveyed 3,021 residents, family members and friends of residents living in communities across the United States. Life Care services scored a full 49 index points above the next highest-performing senior living organization. We are grateful and humbled to receive this honor, especially since it comes from the people we work so hard to serve each day.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Pomperaug Woods want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page. You can read more about Life Care Services or the award from J.D. Power when you visit the LCS website.

*Life Care Services received the highest score in the J.D. Power 2019 Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards.